Human Resource Manager
Our Client is a premier HR & Compliance Service provider that provides cost-effective EOR services for companies small and large.
The Global HR Consultant serves as a liaison between our company and client companies to provide guidance in the following areas: benefits administration and management, HR compliance (country/local and employment law updates, pension, compliance, etc.), HRIS management and support, development of client employee handbook and policies, and other related duties. The Global HR Consultant will manage assigned client accounts and develop processes and procedures for supporting the full life cycle of client employees, from hiring through termination of the employment relationship.
Duties and Responsibilities:
Benefits Administration and Management:
Processes enrollments, terminations and qualifying event changes for clients.
Follows up with benefits providers to ensure accuracy and timeliness of changes to coverage.
Manages termination notices, payments of employee premiums, and communicating appropriate designations with carriers.
Reconciles benefits billing for assigned clients and benefits offerings to be sure that rates and coverages are correctly billed and monthly changes are reflected.
Fields client and employee questions regarding benefits, claims, forms, procedures and policies.
Takes ownership and keeping job knowledge current by participating in educational opportunities.
Gains expert understanding of benefits offerings and plan documents and proactively meets clients needs based on strong relationship customer service.
Acts as a consultant for the HR function for assigned Elements clients.
Keep clients apprised of pertinent employment law changes and proactively maintains legally required postings for assigned locations.
Performs timely audits of client HR documents, including, but not limited to, personnel files, employment verification forms, offer and termination letters, and policies.
Advises clients of leading practices in correcting errors discovered in audits and makes administrative corrections in collaboration with the client.
Cross-trains and collaborates with team to develop systematized procedures and a consistent service approach in line with Elements mission, vision, and values.
Develops policies and procedures manuals and employee handbooks to meet client needs and confirm compliance with laws and regulations.
HRIS Management and Support:
Educates clients on the various offerings, modules and potential for strategic use of the HRIS to improve onboarding, workflow, PTO request/approval management, reporting, organizational charts, off-boarding, etc.
Manages the upload and upkeep of clients company and employee data in HRIS and performs regular audits to ensure the accuracy of information.
Uploads employee personnel documents to the portal for easy accessibility by the client and maintains the integrity of data within the system.
Maintain an accurate and valuable database of employee and organizational information.
Skills and Proficiencies:
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Records maintenance skills.
Driven to continuously learn and keep employment law knowledge current as it applies to assigned clients
Ability to use independent judgement and make appropriate insurance claims adjustment decisions and determinations.
Ability to use independent judgment and to manage and impart confidential information.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Ability to document work in progress.
Conflict resolution and/or mediation skills.
Skill in conducting accident investigations.
Ability to communicate technical information to non-technical personnel.
Knowledge of process requirements of administrative hearings and litigation.
Knowledge of data management systems and processes.
Skill in developing and implementing return-to-work, modified duty programs.
Ability to investigate and analyze claims information and to draw conclusions.
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills