Acquisition Specialist

1 year ago

To support our dedication to providing world class customer service, we're looking for a Skills Acquisition Specialist to join our contact centre and take a function-wide view of how we can continue to optimise and enhance the on-boarding, training and ongoing development of our agents. Within this role, you'll be creating and maintaining the agent enablement assets that aid Belong FOH staff in developing the right behaviours, skills and knowledge to reach our goal of best in industry service levels.

This is a diverse L&D/OD role that will see you completing training need assessments, delivering training courseware, developing ad hoc training plans to address business performance gaps and developing & managing staff certification processes & compliance records. You'll also partner closely with internal stakeholders to ensure an exceptional on-boarding and induction experience for new agents.


To be successful in this role, you will have:

Proven ability developing, implementing and facilitating successful Adult Learning Programs;
Experience conducting training needs assessments, making recommendations, prioritising the work and developing learning and development plans based on business needs;
Previous experience working within a dynamic and growing environment and an understanding of managing courseware through change;
Hands-on mentality with the ability to engage internal stakeholders across functions and have them connect to and support the vision of your area; and
The ability to work in a fast-paced, agile and nimble environment that fosters a culture of collaboration and ownership from its people.

Sharing source: ShineJobs

Company name : telstra agency

No of vacancies : 1

Position : Middle

Place : Australia

Education Needs : Graduate / Masters Degree

Need Only : Male / Female

Contact Details

Contact Name : telstra agency

Contact Address : Email: Telephone: 7381393829

Contact Email :

Contact No : 7381393829

Apply Now